GUARANTEE

 

 

RETURN POLICY

Joieshop.com guarantees your satisfaction. If for any reason you are not 100% happy with your purchase, you may return it within 30 days of the shipment date (provided the product is still in its original packaging). We will refund the full purchase price, excluding the shipping and handling costs.

 

To return an item, please e-mail service@joieshop.comwith your name, address, order number and reason for return. We will then issue a Return Authorization Number (RA#) to you. Joieshop.com does not accept returns unless we are provided with a valid RA#. Your return will be processed once we have received the returned articles. We do not accept returns on used items or items without original packaging.

 

 

DAMAGED PRODUCTS

Joieshop.com ensures well-designed, quality kitchenware and utensils. Should you receive a broken or damaged item, please contact our Joie Shop customer service line at 1-888-603-3023, or email us at service@joieshop.com within 5 days of receiving the item. We’re happy to work with you to making your Joie Shop experience a joyful one, just make sure to not dispose of the broken or damaged goods, and to retain all packaging. Failure to do so may void your claim to replacing your item!

 

 

ORDER CANCELLATION

Changed your mind? To change or cancel an order, please e-mail service@joieshop.com and make sure to include your order number. We will do our best to fulfill your request so long as the order has not yet shipped. If your order has already shipped and you wish to return your order or part of your order, you will need to follow our return policy procedures stated above.

 

BACKORDERED ITEMS

Sometimes our items sell out fast! If an item you have requested is no longer in stock, we will not process your order and advise you right away. If you have multiple items in your order, only the available items will be shipped to you and the backordered items will be canceled.

 

 

SHIPPING POLICY

 

 

CANADA

 

SHIPPING

All orders are shipped via Canpar ground. Please allow 2 business days for order processing. Canpar ground service will take between 2-5 business days. Please note that shipping times are calculated from the date the package leaves the warehouse, not from the date the order was placed. If you would like to choose an expedited shipping option, please e-mail info@joieshop.com for a quote on shipping costs.

 

Please note that joieshop.com happily pays all customs duties for orders shipped to the USA or Canada.

 

 

SHIPPING RATES

Purchases over $75, before applicable sales taxes, are shipped free of charge within Canada using Canpar ground. For orders less than $75 (before sales taxes), flat rate shipping and handling charges are as follows:

 

For orders between $0.01 and $34.00, a $10.00 shipping and handling charge applies.

For orders between $35.00 and $74.00, a $5.00 shipping and handling charge applies.

For orders $75 and more – we ship for FREE!

 

In keeping with our continuous efforts to lower prices, we are testing this free shipping option to see what works for our customers. We reserve the right to end or change this free shipping offer at any time.

 

 

Note: Canpar does not deliver to Post Office (P.O.) Boxes. Canpar will make 3 attempts to deliver your package or if the area is safe they will leave the package at the door. After 3 delivery attempts the package will be returned to us and the customer will be refunded the cost of the item, minus the cost of shipping the products back to us. The same conditions apply if a customer refuses a package.

 

 

APPLICABLE SALES TAXES

All shipments within Quebec will be charged both the GST at 5% and the QST at 9.975%. Shipments to Nova Scotia, New Brunswick and Newfoundland will be charged HST at 15% all other shipments within Canada will be charged the GST at 5%.

 

 

USA

 

SHIPPING

All orders are shipped via UPS ground. Please allow 2 business days for order processing. UPS ground service takes between 2-7 business days. Please note that shipping times are calculated from the date the package leaves the warehouse, not from the date the order was placed. If you would like to choose an expedited shipping option, please e-mail info@joieshop.com for a quote on shipping costs.

 

Please note that joieshop.com happily pays all customs duties for orders shipped to the USA or Canada.

 

SHIPPING RATES

Purchases over $75, before applicable sales taxes, are shipped free of charge within the continental United States using UPS ground. For orders less than $75 before applicable sales taxes, there will be a flat rate shipping and handling charge as follows:

       

For orders between $0.01 and $34.00, a $10.00 shipping and handling charge applies.

For orders between $ 35.00 and $74.00, a $5.00 shipping and handling charge applies.

For orders $75 and more – we ship for FREE!

 

In keeping with our continuous efforts to lower prices, we are testing this free shipping option to see what works for our customers. We reserve the right to end or change this free shipping offer at any time.

 

Note: UPS does not deliver to Post Office (P.O.) Boxes. UPS will make 3 attempts to deliver your package or if the area is safe they will leave the package at the door. After 3 delivery attempts the package will be returned to us and the customer will be refunded the cost of the item, minus the cost of shipping the products back to us. The same conditions apply if a customer refuses a package.

 

FOR ALASKA, HAWAII, AND PUERTO RICO

A surcharge will apply for shipments made to Alaska, Hawaii, and Puerto Rico. The shipping time frame depends on which zone the goods are shipped to. Unfortunately, Joieshop.com cannot offer free shipping or flat rate shipping to these areas. Please e-mail info@joieshop.com for a freight quote to theses areas.

 

 

INTERNATIONAL ORDERS

Spreading the joie across the globe! For orders outside the USA or Canada, please email our customer service department at info@joieshop.com for shipping option and rates.

 

 

TRACKING YOUR ORDER

We know you’re excited to receive your items, that’s why Joie Shop always provides a tracking number on all orders. Once your order is shipped, you will receive an e-mail with your tracking number. If you need more help tracking your order, please contact us at shipping@joieshop.comor call us toll free at 1-888-603-3023.


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